Privacy policy

1 Who this applies to

This policy applies to KN Managed Investments Pty Ltd ABN 33 669 078 657, trading as FBT Parking Report, and describes how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2 What we collect

When you place an order or contact us, we collect:

• Your name, business email address and contact telephone number
• The name and ABN of the company you represent, and its billing address
• The address and vehicle entrance of the car park to be surveyed
• The dates on which a car parking benefit was provided at that location
• Any notes you choose to give our survey team
• Records of correspondence between us

We also collect standard technical information when you visit this website — IP address, browser type, pages viewed and referring page.

3 What we do not collect

• We do not collect information about your employees. Our work concerns car parking rates and distances, not individuals. You should not send us employee names, registration numbers or attendance records, and we will ask you to remove them if you do.
• We do not store card details. Payments are processed by Stripe. Your card number is submitted directly to Stripe and never reaches our systems.
• We do not collect sensitive information as defined in the Privacy Act.
• We do not buy personal information from third parties, and we do not sell yours.

4 Why we collect it

• To prepare and deliver the report you ordered
• To identify the correct site and measure from the correct entrance
• To issue an invoice and meet our own record-keeping obligations
• To answer questions about a report after delivery, including from your auditor or the ATO
• To respond to enquiries

We do not use your information for marketing unless you have asked us to. If you have, you can opt out at any time by replying to any message we send.

5 Who we disclose it to

• Car park operators — we contact operators to obtain rates. We do not identify you to them. We ask about their published and permit rates as a rate consultant, and never disclose which client or site prompted the enquiry.
• Stripe — payment processing. Stripe's own privacy terms apply to card data.
• Our email and file storage providers — as part of ordinary business operation.
• Our professional advisers — where reasonably required.
• Where required by law — including a lawful request from the ATO or a court.

Some of our service providers store data outside Australia, including in the United States. We take reasonable steps to ensure overseas recipients handle personal information consistently with the Australian Privacy Principles.

6 Storage and security

We hold information in access-controlled systems with multi-factor authentication. We limit access to those who need it to do the work. We take reasonable steps to protect information from misuse, loss and unauthorised access, though no system is completely secure.

If we become aware of a data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

7 How long we keep it

We retain reports, evidence packs and working papers for seven years from delivery, so that we can substantiate a rate if it is queried years later. This is the main reason we hold your information at all.

Correspondence and enquiry records that do not lead to an order are deleted after two years. Where we no longer need information and are not required to keep it, we destroy or de-identify it.

8 Cookies and analytics

This site uses only the cookies necessary for it to function. We do not use advertising or cross-site tracking cookies, and we do not run third-party advertising pixels.

[If you add analytics, name the product here, say what it collects, and say whether it is configured to anonymise IP addresses.]

9 Access and correction

You may ask for a copy of the personal information we hold about you, and ask us to correct it if it is wrong. Email privacy@fbtparkingreport.com.au.

We will respond within 30 days. There is no charge for a request. If we refuse access or correction we will tell you why in writing and explain how to complain.

10 Complaints

If you think we have mishandled your personal information, contact us at privacy@fbtparkingreport.com.au. We will acknowledge within two business days and respond substantively within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

11 Changes to this policy

We may update this policy. The current version and its effective date are shown at the top of this page. Material changes will be notified to clients with an active engagement.